![]() If you’re already skeptical about letting a technician access your files, it tracks so that the risk-aversive balk at the prospect of adding new software to a PC that’s already in dire straits. Handing over control of your computer is unnerving even without third-party software like UltraViewer acting as the middle man. This direct communication while you work provides comforting visibility to your client while you root out anything that’s potentially malicious or contains unwanted bundled software or unnoticed bloatware. This brings up a convenient chat window that lets you share links, answer quick questions, or even send and receive files to hasten the troubleshooting process. Once you have control of your partner, you can press the default hotkey (F1) to chat with the client. ![]() You’re in direct control of the computer in question, expediting the process and helping your client faster. No more having to screen-share and explain where to click, or no more sitting idle and asking the status of progress bars or download times. Once the issue resolves, the end-user can toggle off remote control by simply closing out of UltraViewer.įrom the perspective of technicians from software companies, once your client sends you the ID and password displayed, UltraViewer will let you support your clients quickly and without the hassle of repeated queries and commands. The end-user sends an auto-generated ID and password to whomever to allow remote access. UltraViewer is a faster and more convenient approach to technical assistance, eliminating the need for travel entirely, and minimizing the amount of time spent with a PC operating below capacity. Those days are thankfully gone: Immediate remote assistance The process was slow, frustrating, and oftentimes expensive. Before remote tools like UltraViewer, when a computer suffered from a software glitch or malware, it would have to be taken to tech support manually. This means you can prevent select users from doing things like taking control of the screen or copying clipboard content, or even remoting in at all, even to simply view the screen.While remote control of a computer is useful in more ways than one, the main draw for downloading UltraViewer is for IT. You can control access permissions on a per-contact level.Or, if left blank, all the files on the computer are accessible A custom path can be set so that users remoted into the computer can only access files from a folder of your choosing.In the program's settings are options to enable/disable the desktop background during a remote session as well as toggle visual effects on and off, which can both be used to improve the overall speed of the connection.A list of contacts can be stored in Ammyy Admin so that you don't have to remember IP addresses or IDs.The host can start a connection in read-only mode so that they can just see the screen of the host but not actually make any changes. ![]()
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